Support

Last updated 2026-05-26

We're a small team. Most questions get answered within a day, often the same hour. The fastest path is email — everything below is just there to save you the trip.

Getting started

Do I need to verify my phone?

Yes. One US phone number, one account. We use Twilio Verify to check that the number is a real mobile line (not VOIP). This is how we keep the marketplace from filling up with throwaway accounts.

The verification code never arrived.

Wait 60 seconds and tap Resend code. If it still doesn't arrive, the most common reasons are: (1) the number you entered is a VOIP line (Google Voice, Skype, TextNow) — we reject those; (2) your carrier is blocking SMS from short codes; (3) the country code is missing. If you're stuck, email us and we'll help.

Which games does nightmarket support?

Pokémon TCG (singles and sealed product), Magic: The Gathering, Yu-Gi-Oh!, One Piece, Dragon Ball, and sports cards. Multi-language support across EN, JA, Traditional and Simplified Chinese, KO, ES, FR, DE, IT, PT, and more.

Trading

How do trades work?

Everything happens off-platform, in person. You browse listings near you, message the seller, agree on terms (cash, card-trade, or both), and meet up to exchange. There's no in-app payment, no escrow, no shipping. nightmarket is the matching layer; the trade itself is between you and the other person.

Why are there no in-app payments?

Deliberate. The job is to help collectors find each other locally, not to take a cut of the trade. No platform fees, no escrow tax, no processing charges. You meet, you trade, you keep one hundred percent.

How do I make an offer?

Open a listing, tap Make offer, and choose cash, card-trade, or a hybrid. Card-trade offers let you pick from your own portfolio — the other side sees the exact card you're offering, with condition and language. Once both sides confirm, the trade locks to pending until you meet.

What does “trade pending” mean?

You and the other party agreed but haven't met yet. The listing is held off the market for both sides. After the meet, both of you tap Mark trade complete and the trade counts toward your tier.

The other person never showed up.

Tap Cancel pending trade on the trade card to release the listing back to the market. If someone repeatedly no-shows or wastes your time, report them from their profile — we review reports manually.

Scanning & pricing

How do I scan a card?

Tap the Scan tab, point your camera at the card, hold steady. We auto-recognize print, set, language, and grade for raw, sleeved, and slabbed cards. The result includes recent comp prices from real eBay sold-listing data — not synthetic estimates.

The scan isn't finding my card.

Most common causes: low light, glare on the sleeve or slab, the card is angled (we want it close to flat to the lens), or the card is in a language/set we haven't indexed yet. If you're sure the card should be recognized, tap Search manually and send us a photo via email so we can fix the recognition gap.

Where do prices come from?

Real eBay sold-listing data, refreshed regularly. We don't show you asking prices or unverified estimates — only what cards actually sold for. For graded cards (PSA, CGC, BGS) we segment by service and grade. For sealed product we segment by condition.

Portfolio & watchlist

How is my collection value calculated?

Each card in your portfolio is valued at its most recent eBay sold-listing comp for the matching condition, language, and (if graded) service + grade. Total value sums every card. Per-card gain compares the current comp to the cost basis you set when you added it.

My watchlist isn't sending notifications.

Check three things: (1) notifications are enabled for nightmarket in iOS/Android system settings, (2) the per-channel toggle for Watchlist matches is on inside the app's settings, (3) your search radius isn't too narrow — expand it from Settings → Search radius.

Why do I see English listings but not Japanese ones for the same card?

We treat each language variant as a separate card (a Japanese Charizard ex and an English Charizard ex are different markets with different prices). Watchlist entries are per-language by default. To watch every language, add the card variants separately.

Trust & safety

How should I meet someone?

Always meet in a public place during daylight if possible. Local card shops, coffee shops, public libraries, and police station “safe trade” lobbies are good defaults. Bring a friend for higher-value trades. Verify the cards in person before any money or cards change hands. Cash only, no wire transfers, no money apps to people you haven't traded with before.

How do I report someone?

Tap the … menu on their profile, a listing, or a message, then tap Report. Pick the reason (no-show, scam, harassment, illegal content, other) and add context. Reports go straight to the founder for manual review. For anything urgent or involving illegal content, email hello@nightmarketapp.com directly.

How do I block someone?

Same menu, tap Block. Blocked users can't see your listings, message you, or appear in your search results. Blocks are silent — the other person isn't notified.

Are star ratings or reviews coming?

No. Star ratings are easy to game and erode trust over time. The signals we surface — completed trade count, member-since, phone verification, tier badge — are earned, not voted on. Both sides have to confirm a trade for it to count.

Account

I can't sign in.

Sign-in uses your phone number plus a one-time SMS code. If the code never arrives, see “The verification code never arrived” above. If your phone number changed, email us from the email address on file with the old and new numbers and we'll migrate the account after we verify identity.

How do I change my username or display name?

Profile tab → gear icon → Edit profile. Username changes are rate-limited (one per 30 days) to keep trade history readable.

How do I delete my account?

Full instructions and an email fallback are at /delete-account. Deletion is permanent and immediate.

Bug reports & feedback

If something's broken or you have an idea, email us with as much detail as you can: what you were doing, what happened, what you expected, and a screenshot if possible. We read every message.

hello@nightmarketapp.com (subject: “Bug report” helps it get triaged faster)

Policies

• Privacy policy
• Terms of service
• Account deletion

Anything we missed? hello@nightmarketapp.com — we'd rather hear from you than have you stuck.